Customer service

Get in touch

How can we help you?

General enquiries

For general inquiries please call KONE customer service on (852) 2786 6500.

We are available every working day between 08:30 and 17:00.

Report a service need or incident

To report a service need or an emergency such as an entrapment call (852) 2307 8700.

For non-urgent requests you can also send us a message via contact form.

Frequently asked questions

Below are some helpful answers to common questions about equipment maintenance and how to find out about current and upcoming maintenance work.

You can check your equipment’s status via KONE Online or KONE Mobile. If the equipment is covered by KONE 24/7 Connected Services you’ll be able to see if we’re already working on fixing the problem. You can make a service request or report an incident by calling us or getting in touch directly from KONE Online or KONE Mobile.

Stay up to date wherever you are

Real-time maintenance info at your fingertips

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KONE Online

KONE Online gives you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for all your equipment via an easy-to-use web portal.

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With the KONE Mobile app you can stay up to date with everything that’s going on with your equipment anywhere, anytime. You can choose to receive smartphone notifications on equipment status, maintenance schedules, and the progress of any maintenance work we’re doing for you.

Get in touch

You can use the form below to tell us more about how we can help you. One of our team will be in touch as soon as possible.

Sample form

How can we help you?

First name

Last name

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+852

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